What should you do if an item doesn't match the listing?
If what arrives doesn't match the listing's description or photos, you can open a complaint through Juniorly so the issue gets looked at properly.
If what arrives doesn't match the listing's description or photos, you can open a complaint through Juniorly so the issue gets looked at properly.
Check the item against the listing
Compare the size, condition and any details mentioned in the original listing as soon as it arrives. Keeping this comparison clear helps explain exactly what differs.
Open a complaint if needed
A complaint can be opened if the item doesn't match what was described or simply doesn't arrive. This gives a structured way to resolve the situation rather than negotiating informally.
Keep the conversation on the site
Message the seller through Juniorly rather than another channel, so there's a record of what was said and agreed. This also keeps things straightforward if a complaint is needed.
Your practical checklist
What should you do if an item doesn't match the listing?
- Compare the item to the listing carefully
- Open a complaint if it doesn't match
- Keep all messages within the site
These are practical suggestions. Always follow the garment's care label and the manufacturer's instructions. For donations and textile waste, check the recipient's current guidance and your local collection rules.
Frequently asked questions
What happens if my order never arrives at all?
You can open a complaint on Juniorly if an item doesn't arrive, which starts the process of resolving it.